SMS Text Privacy Policy

Your privacy is of utmost importance to us. This SMS Text Privacy Policy outlines how we collect, use, and protect your personal information when you subscribe to receive SMS text messages from us.

Overview:

By opting in to receive text messages from Arbor Counseling Centers, you agree to the following terms. We send text messages to provide appointment reminders, health tips, updates, and other relevant information related to your care. Message frequency may vary depending on your needs and our services.

1. Information Collection

When you subscribe to our SMS text messaging service, we may collect the following information:

  • Your mobile phone number

  • Your name and other identifying details (if provided)

  • Any other information you voluntarily provide

2. Consent

By providing your phone number and opting in, you consent to receive automated text messages from Arbor Counseling Centers. These messages may include promotional, informational, or transactional content. Consent is not a condition for receiving medical care.

1. Message and Data Rates

Standard message and data rates may apply. Check with your mobile carrier for details.

2. Opt-Out Instructions

You can opt out of receiving messages at any time by replying STOP to any message. After opting out, you will no longer receive non-essential messages, but you may still receive transactional messages required for your care (e.g., appointment confirmations).

3. Support

For assistance, text HELP at 908-543-9100 or contact us at hello@arborcounselingcenters.com

4. Changes to Terms

Arbor Counseling Centers reserves the right to modify these terms at any time. Updated terms will be available at our website.

Privacy Policy for SMS Communication

1. Information We Collect

When you opt-in for SMS communication, we collect your phone number to send text messages related to our services. This data is stored securely and used solely for the purposes outlined below.

2. How We Use Your Information

Your phone number will be used to:

  • Send appointment reminders, updates, and mental health tips.

  • To notify you of important changes to your care or our services.

  • To improve our services and tailor them to your preferences.

  • To provide customer support and respond to your inquiries.

  • To conduct surveys and gather feedback.

3. Data Sharing

We do not sell or share your phone number with third parties for marketing purposes. Your information may be shared with trusted service providers who assist in sending text messages on our behalf, and only for the purpose of delivering these communications.

4. Opt-Out Policy

You can opt out of receiving messages by replying STOP at any time. Once opted out, we will no longer send non-essential text messages.

5. Data Security

We implement strict security measures to protect your personal information. Despite our efforts, no method of transmission or storage is completely secure. If you believe your information has been compromised, contact us immediately.

6. Your Rights

You have the right to:

  • Request access to your personal information.

  • Opt out of communications at any time.

  • Make changes to your personal information.

  • File a complaint if you believe your privacy rights have been violated.

7. Changes to this Policy

We may update this SMS Text Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Information

For questions about this policy or to exercise your rights, please contact us at:

  • Email: hello@arborcounselingcenters.com

  • Phone: 908-543-9100

  • Website: www.arborcouselingcenters.com

By subscribing to our SMS text messaging service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This form will be part of the informed consent and part of your client record.

Rev. 2.2025